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Q: How do I make a claim for a stain on my mattress protector that will not wash out?

A: Register your claim by using this app or contact our toll free number at 1-800-661-7313

Q: Can I dry my Preference Plus mattress protector in the dryer?

A: Yes, you can tumble dry your mattress protector at low to medium, preferably with other linens at the same time.

Q: Does the Preference Plus mattress protector protect me against bed bugs?

A: The Preference Plus protects against Dust Mites but not against Bed Bugs. You need a completely impermeable encasement on your mattress to guard against bed bugs. The best protector for this would be the Excelsior Excel-Guard. It comes with a mattress encasement and two pillow encasements for maximum protection.

Q: What is the Love It / Adore It Guarantee?

A: You have 30 days to use your mattress protector and if you are not 100% satisfied, contact the Phoenix A.M.D. International Inc. customer service department and they will refund the manufacturer’s suggested retail price with proof of purchase.